• Access Code

  • How to Use Access Codes

• System Requirements

  • System Requirements

• The EnglishCentral “100% Commit” Guarantee

  • Eligibility for 100% Commit Guarantee
  • How do I claim my refund?
  • What does “Level Up” Mean?

• Getting Started with a Level Test

  • What is a Level Test?
  • Level Test Guide
  • Rescheduling a Level Test?
  • Level Test Report
  • LevelUp Test Report

• GoLive! - 1:1 Sessions with Teachers

  • Operation days for GoLive!
  • What is a GoLive! session?
  • Who is eligible to GoLive!?
  • How many experience points do I need to GoLive!?
  • Scheduling a Go Live! session
  • Rescheduling a GoLive! session
  • What is “GoLive Blocked”?

• Membership and Payment

  • Membership Plans
  • Payment Options
  • Cancellation & Refunds

• Teachers

  • Teachers

• Skype FAQ

  • What is Skype?
  • Getting Started using Skype
  • Preparing for a Level Test/Level Up Test/GoLive! Session
  • Reference
  • Troubleshooting

• Microphone Issues in Chrome

  • Microphone Issues in Chrome